Refund policy

At On Brash we’re a small, independent business that values every customer and every purchase. We encourage you to think carefully before placing your order to help us reduce unnecessary returns. However, we understand that sometimes things don’t work out, and we’re here to help.

Return Policy

We would be happy to return or exchange your purchase from us depending on your order.Returns and exchanges will only be accepted within 14 days of receiving your item. The item must be sent back to us in the original condition, unworn, with all original packaging.

*Due to hygiene and safety reasons, we are unable to accept returns or exchanges on earrings. Please ensure you are completely satisfied with your selection before purchase. If you have any questions or concerns about your order, our customer service team is here to help!

Please contact us at info@onbrash.com to begin your returns process.

We are unable to accept returns for items purchased with a discount code or sale
during a promotional period.

Returns & exchanges are not valid over the Black Friday period.

Returns are not free and we do advise customers to use a tracked service. We are unable to accept returns that are lost - using a tracked service will provide insurance with the courier.

How do I process a return? 

To process a return, please contact info@onbrash.com

In your email please include:
- Your Order Number
- Reason for Return

Our team will then advise our returns address and instructions. You will be asked
to arrange shipment back to us within 7 days of email communication.
The customer will be responsible for the return shipping costs to us.
On Brash will not be liable for items damaged or lost in transit - we suggest using
tracked shipping service with signature upon delivery.
Once we have received your return, you will be issued with an exchange or refund
within 3-5 business days.

Please note that your return will only be accepted if it meets our returns criteria.